Karen Buck

Working hard for Westminster North

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My Survey of Genesis Housing Association residents


Dear Resident

Thank you once again for responding to my survey of Genesis Housing Association residents last year.

The response was overwhelming and analysis of the survey had to take a backseat in order to prioritise dealing with the many resident complaints about poor maintenance, incorrect service charge bills and unresponsive officers.  Progress has been made on most individual issues now - and if you haven’t yet had a response, I am still chasing Genesis on your behalf.

The survey reveals a worrying picture of dissatisfied tenants who believe their landlord is getting even worse.  As well as trying to pinpoint exactly why so many are unhappy with Genesis, the attached report puts forward practical suggestions for improvement, many coming directly from residents.

I have written to Genesis to ask them to reflect on what you have said.  It is clear that they are performing poorly in many different ways and things should not be allowed to continue as they are.  My colleague Jim Fitzpatrick recently held a debate in Parliament calling for residents to be given the power to sack a failing housing association and transfer their homes to another landlord.  This has to be considered as an option if they don’t improve radically.

I will write to you again once I hear back from Genesis.  I do hope they take some of your comments and ideas on board.

Yours sincerely

 Karen Buck MP

Genesis Survey Report

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